PolkaDot Refund and Return Policy

At PolkaDot, customer satisfaction is our top priority. We take pride in delivering high-quality products and exceptional service. Please read our refund and return policy carefully before making a purchase.

Return Policy

Due to the perishable nature of PolkaDot products, we do not accept returns once items have been shipped and delivered. All sales are final. However, if you experience any issues with your order, we are here to help.

Refund Policy

We offer refunds or replacements only under the following circumstances:

  • Damaged Products: If your PolkaDot Chocolate arrives damaged or melted beyond normal expectations during transit.

  • Incorrect Order: If you receive the wrong item compared to what you ordered.

To request a refund or replacement:

  • Contact us within 48 hours of receiving your order.

  • Provide a clear photo of the damaged or incorrect product and your order number.

  • Email us at sales@officialpolkadots.com

Once we verify the issue, we will process a refund to your original payment method or ship a replacement at no additional cost.

Non-Refundable Situations

We do not issue refunds or accept returns for:

  • Buyer’s remorse (e.g., changing your mind after purchase).

  • Incorrect shipping information provided by the customer.

  • Minor cosmetic damages that do not affect product quality.

  • Delays caused by carriers or weather conditions.

Shipping Responsibility

Please ensure your shipping address is correct at checkout. PolkaDot is not responsible for lost, stolen, or undelivered packages due to incorrect addresses.

Contact Us

If you have any questions about your order, refunds, or replacements, please reach out to our friendly support team at [sales@officialpolkadots.com]. We are committed to resolving issues quickly and making sure you have the best possible experience with PolkaDot.