Shipping Policy
At PolkaDot, we are committed to delivering your favorite treats safely and promptly. Please review our shipping policy to ensure a smooth ordering experience.
Processing Time
All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to best suit your needs, including:
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Standard Shipping (3–7 business days)
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Express Shipping (1–3 business days)
Please note: Delivery times are estimates and may vary based on your location and carrier service conditions.
Shipping Locations
We currently ship within the United States and to select international locations. If your location is outside of our regular delivery area, please contact our support team for assistance.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Warm Weather Shipping
Because PolkaDot products are sensitive to heat, we recommend selecting Express Shipping during warmer months. We take extra care during packing.
Delays and Issues
While we strive for timely deliveries, shipping delays can occur due to carrier issues, weather, or high demand. If you have not received your order within the expected timeframe, please contact us at sales@officialpolkadots.com.
Incorrect Addresses
Please ensure your shipping information is correct before placing your order. PolkaDot is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out to us immediately with your order number and photos (if applicable). We will work with you to find a solution.